31. The Government Technology Silver Bullet: Hiring In-House Technical Talent
- Author:
- Mark Lerner
- Publication Date:
- 06-2021
- Content Type:
- Policy Brief
- Institution:
- Belfer Center for Science and International Affairs, Harvard University
- Abstract:
- We have seen software failures across every layer of government over the course of this pandemic. State governments have had significant issues with their unemployment insurance websites. Local governments have had outages and troubles with vaccine distribution services. Software systems at the Federal level have experienced significant security breaches. Trust in government is at “near-record lows,” in no small part because modern public services continually fail to meet people’s needs. The past year has shown that our public services continue to fail in the traditional ways: they cost too much, take too long to deliver, have a subpar quality, and regularly face security breaches. We have not made significant enough progress in improving government technology to prevent these troubles, let alone to provide effective, modern digital tools and technologies. Government services have largely not kept up with the raised expectations of the digital era, leaving many people without access to critical services they need. And yet, there is incredible momentum growing in the government technology space. As I mentioned in a previous blog post, we are seeing a wave of technologists from the private sector expressing deep interest in working in the government, with many actually coming into government for the first time. Anecdotally, I’ve personally heard from all manner of technologists—from fresh graduates to high-level executives— looking to work in the public sector for the first time. Thousands of technologists are applying for jobs at the U.S. Digital Service, and thousands more are signing up to volunteer with the U.S. Digital Response. These people are deciding to work and make public services better after years of becoming more aware of the ways in which our public infrastructure is failing our neighbors in most need. The federal government is also allocating more money towards these problems, in recognition of their severity. The American Rescue Plan gave $200M to the U.S. Digital Service, and $1B to the Technology Modernization Fund. The Biden-Harris Administration’s FY2022 budget request calls for even more money for tech modernization programs. These massive investments show that Congress and the Administration take these challenges seriously, and are looking for ways to address this years-long problem. If we want to have a lasting impact on the way that our country serves its people, we need to make the most of this momentum to address the root causes beneath these repeated failures. We need to focus our efforts onto the long-term work of addressing the systemic problems that cause our most critical services to fail when they are most needed. I believe that hiring more in-house technical talent might be a silver bullet to addressing the federal government’s technology problems. In this report, I hope to convince you that we need to make hiring in-house technical talent our number one technology priority in building better digital services.
- Topic:
- Government, Science and Technology, COVID-19, and Information Technology
- Political Geography:
- Global Focus and United States of America